Last updated 25 October 2026. These terms govern every order placed with Siesta Haus GmbH.
Siesta Haus GmbH, a limited liability company under Austrian law, trading as Siesta Haus. Contact: hello@siestahaus.com.
Prices are in euros and include Austrian VAT at the rate in force for delivery within the EU. Delivery is added at checkout according to the delivery page; any carry-up or unpacking service is quoted and accepted in writing before it is booked. For Switzerland, import duty and local VAT are collected by the carrier and are not included.
Where a piece is shown at a reduced price next to a higher one, the higher price is the lowest price we ourselves charged for that piece during the 30 days before the reduction, in line with the Price Indication Act. We do not raise a price in order to show it crossed out, and reductions are limited to pieces or colours that are being discontinued or changed.
An order placed through the site is an offer to buy. The contract is formed when we send the order confirmation by email, which for made-to-order pieces includes the workshop date. Until then we may decline an order, for example if a fabric has run out or a price was listed in error, and any payment is refunded in full.
Made-to-order pieces are cut and covered for you after the order. The cover colour can be changed free of charge until the fabric is cut; after that a change is a new order.
Payment is taken at checkout by our payment provider. Card details are entered on the provider's systems and never reach us. For payment by bank transfer on invoice, the workshop date is set when the transfer arrives.
Delivery times are estimates in working days or weeks, not guarantees; we tell you promptly if a workshop date moves. Furniture is delivered by two people to the kerb or the ground-floor entrance. It is your responsibility to check, using the measurements and door clearance on the product page and the measuring guide, that the piece can reach the room; if it cannot, the delivery is treated as a return under section 6 and the collection fee applies. Risk passes to you on delivery. Damage in transit is put right on receipt of photographs and does not affect your other rights.
As a consumer you may withdraw from the contract within 14 days of receiving the goods without giving a reason, under the Austrian Distance and Off-Premises Contracts Act (FAGG). We extend this voluntarily to 30 days. Returned pieces must be unused, as described on the delivery page, and the cost of returning them is yours unless the piece was faulty or not what you ordered: parcel postage at the stated rates, or a two-person collection at a fee we confirm before you accept it. We refund within 14 days of receiving the goods, to the original payment method.
The right of withdrawal does not apply to the window seat cushion made to your measurements or to fabric cut to order, except where they are faulty.
You have a statutory right to goods that conform to the contract for two years from delivery under EU and Austrian warranty law (Gewährleistung). Separately and in addition, we guarantee every solid-wood frame for 5 years from delivery against failure of a joint, rail, leg, slat or fixed spring in ordinary domestic use: we repair the frame, replace the part or replace the piece, and pay the transport. The scope and exclusions are set out on the care page and form part of these terms. The guarantee does not replace, limit or shorten your statutory rights.
Each product page describes what the materials do over time: linen creases and pills, oak and ash darken, feather fill settles and needs plumping, oiled wood marks, wood moves with the seasons, bouclé snags. Changes of that kind are properties of the materials and are not a lack of conformity.
The designs, photographs, text and layout of this site belong to Siesta Haus GmbH. Every piece in the range is our own design, drawn in our workshop. We do not sell copies, reproductions or versions of any other designer's or manufacturer's furniture or lighting, we do not describe any piece by reference to another maker's product, and we do not use any third party's trade mark. If you believe something on this site infringes a right you hold, write to the address above and we will respond within five working days.
We are liable for foreseeable loss caused by our breach of these terms. We do not exclude liability for death or personal injury caused by negligence, for gross negligence or intent, or for anything that cannot be excluded under Austrian law. We are not liable for indirect or consequential loss arising from slight negligence. Nothing in this section limits your statutory rights as a consumer.
Email hello@siestahaus.com. We acknowledge within two working days and aim to resolve within 14 days. If we cannot agree, consumers may contact the Austrian consumer arbitration board (Verbraucherschlichtung Austria, verbraucherschlichtung.at) or use the European Commission's online dispute resolution platform. We are not obliged to take part in arbitration proceedings but will consider each request.
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers resident in another EU country this does not deprive you of the protection of the mandatory consumer law of the country in which you live, and you may bring proceedings in the courts of that country.