Two-person kerbside delivery for €29,00, free from €400,00. 30 days to return anything unused, and a 5-year guarantee on the frame after that.
Sofas, chairs, the daybed, footstools and tables travel on a furniture van with two people. The crew telephone before the day to agree a time window, and they deliver to the kerb or to the ground-floor entrance of the building. That is what the flat fee covers and what “kerbside” means on every page.
Carrying to the room, taking it up stairs and unpacking can be added. Tell us the floor, whether there is a lift and how the stairwell turns, and we quote a fixed fee before the delivery is booked; for a straight staircase to a first or second floor it is usually €59,00. We do not quote on the doorstep.
Lamps, cushions, seat pads and the pouf go by parcel carrier, one or two boxes, and need nobody at home.
Frames are wrapped in cotton blankets inside a cardboard crate, with corner boards on the oak. Cushions go in cotton bags, not plastic. The crew take the crate and the blankets away unless you want to keep them. Legs are packed separately in the seat cavity with the key for fitting them.
In-stock pieces leave within a week. Made-to-order sofas, chairs and the daybed are cut and covered after the order and take 3 to 8 weeks; the lead time is printed on each product page and confirmed by email with a workshop date within two working days of ordering. A change to the cover colour is possible until the fabric is cut.
| Destination | Furniture, two-person | Parcels | Transit after dispatch |
|---|---|---|---|
| Austria, Germany | €29,00, free from €400,00 | €7,90, free from €400,00 | 3–6 working days |
| Italy, Slovenia, Czechia, Switzerland | €29,00, free from €400,00 | €9,90, free from €400,00 | 4–8 working days |
| Netherlands, Belgium, France | €29,00, free from €400,00 | €9,90, free from €400,00 | 5–9 working days |
| Rest of the EU | €49,00, free from €1.200,00 | €12,90, free from €400,00 | 6–12 working days |
Prices on the site include Austrian VAT for delivery within the EU. For Switzerland the carrier collects import duty and Swiss VAT on delivery; that is not in our price and we would rather say so here than let it arrive as a surprise at the door. We do not currently deliver outside the EU and Switzerland.
Lamps are wired with a two-pin EU plug and an inline switch, and supplied with an LED bulb in the fitting stated on the page.
You have 30 days from delivery to return any piece, for any reason, provided it is unused and in a condition we can sell again. That is longer than the 14 days the law requires.
Unused means: sat on to try, not lived on; covers not washed; wood not oiled, marked or scratched; lamps not wired in beyond a test; cushions not slept on. A piece with a ring on the table top or a stain on the linen is not accepted as a return, but from that point the statutory conformity period and the frame guarantee still apply.
Two things cannot be returned unless they are faulty: the window seat cushion, which is cut to your measurements, and fabric cut to order for a replacement cover.
Return the first piece and place a new order; it is faster than an exchange queue. If you want the same piece in a different cover, say so and we can often hold a workshop slot while the first one comes back.
Note it on the delivery sheet if you see it, photograph the piece and the packaging, and email us the same day if you can. We send a replacement part or a replacement piece and collect the damaged one afterwards. Transit damage does not use up the frame guarantee and does not count as your one return.
After the return window closes, every solid-wood frame is guaranteed for 5 years against failure in ordinary domestic use: repair, part or replacement, transport paid. The full scope and the exclusions are on the care page.
Nothing here reduces your rights under EU or Austrian consumer law, including the 14-day right of withdrawal and the two-year period in which goods must conform to the contract.