Most of the work is a vacuum cleaner, a bottle of oil twice a year, and plumping the cushions. The guarantee exists for the frame underneath all of that.
Every solid-wood frame in the range is guaranteed for 5 years from the date of delivery. If a joint opens, a rail or leg cracks, a slat breaks or a spring comes away from the rail it is fixed to, in ordinary domestic use, we repair the frame, replace the part, or replace the piece, whichever is sensible, and we pay the transport both ways. Photographs and your order reference by email start the process; a visit from the crew is arranged if the piece has to come back.
| Covered | Not covered |
|---|---|
| Joints that open and stay open, cracked rails, legs and stretchers | Covers, cushions, feather, foam, fibre and cord: wearing parts, under the two-year statutory period instead |
| Broken slats and springs loose from their rails | Colour change in wood, hairline seasonal gaps, marks and rings on oiled surfaces |
| Lamp stems, bases and wall arms that fail structurally | Bulbs, cables and switches after the first year |
| Legs that split at the fixing | Damage from standing on a piece, from moving it by dragging, or from water left standing on it |
| Pieces passed on to a new owner, with the order reference | Commercial use beyond two years: offices, cafés, rentals |
The guarantee is offered on top of your statutory rights and does not replace them. Faults in materials or workmanship in any part, including covers and fillings, are handled under the two-year legal conformity period whatever this page says.
| Do | Avoid |
|---|---|
| Wipe with a damp cloth and dry it | Leaving water, or a wet glass, on the surface; it marks in minutes |
| Re-oil twice a year: thin coat, wait an hour, wipe off the excess | Wax, polish or varnish over the oil; it seals the wood and cannot be renewed |
| Sand a ring out with 320-grit paper along the grain, then oil | Placing a piece against a radiator or in a south window; it dries and can split |
| Lift a piece to move it; the legs unscrew | Dragging across a floor, which strains the leg joints |
Oak darkens in daylight for about a year and then settles; the side nearest the window leads. Ash goes from cream to honey. Smoked oak is fumed through and changes least. A hairline gap at a joint in dry winter air closes again in summer; a gap that opens and stays is a guarantee matter.
Feather and down cushions need plumping every few days and turning monthly; left alone they flatten, and that is the fill behaving as it does, not a fault. A quill that works through the ticking is pulled out, not pushed back. High-resilience foam softens slightly in the first months and then holds; it does not need turning but likes it. Fibre-filled backs settle over the first season and are revived by a hard shake. Wool batting in the seat pads compresses to about four-fifths of its thickness and stays there.
The woven cord seat on the oak stool gives under weight and tightens when you stand up. Over years it slackens a little; we re-weave at cost. The crocheted rope pouf relaxes over its first weeks to fit the drum and then stops. Both are vacuumed and spot-cleaned, never soaked.
The wool fleece stool sheds lightly at first, flattens where it is sat on, and is brushed back up with a stiff clothes brush. Air it outside on a dry day rather than washing it. Spot-clean with a wool detergent.